You have 14 days from when you received your item to return it. Items sent back after a 14 day period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs.
We offer returns on any item you are not completely happy with for a refund, within 14 days of receiving them.
We reserve the right to refuse returns if it fails to meet the following criteria:
- All original tags must be attached
- All items must be returned in the same condition as they were received
- All items have not been worn
- All items are free of any odours
- All items must be in saleable condition
Unfortunately, we cannot refund the cost of postage (this includes the original delivery cost and return postage). If you wish to request reimbursement for postage due to an incorrectly advertised, damaged or faulty item just get in touch with us and we will reimburse your postage costs. Please be aware that the maximum amount we can refund you is the standard Royal Mail recorded delivery cost. We also cannot refund the excess cost of parcels returned to us via courier or next day delivery.
All items will be inspected upon return. They must be in the same condition as you received them. Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.
Please send all returns via tracked mail as we cannot be held responsible for any lost items.
3-7 Tontine Street, Folkestone, Kent, CT20 1JT, United Kingdom